Returns Info

RETURNS:

  • We will accept all authorized returns
  • All returns are accepted as long as the request is made to return the item within seven days of receiving the merchandise
  • To be eligible for a return, all items must be unwashed, unworn, and unaltered with the tags still attached to the products.  The item must be in its original condition and free from all odors
  • Please return your packing slip with your return and mark the items you are returning and include the reason for return
  • If you have lost your packing slip, please include a note with the following information:  name, email, item(s) description and reason for return.  Without the packing slip or a note processing your return will be delayed.
  • Once we receive the items back we will process the return and refund the balance back to your original form of payment.
  • Return shipping is paid by the buyer.  We are not responsible for return shipping fees.
  • Please contact us here debbie_adkins04@yahoo.com to let us know why you want to return the item.

DEFECTIVE ITEMS:  If you believe you have received an item with a defect, Elements Boutique must be contacted within three days of the date the package was delivered to you in order for you to receive a replacement.  After the three days, there is nothing we can offer you.  If your requested items are out of stock, we will refund your money.  Please send us an email at debbie_adkins04@yahoo.com and we will respond with any issues.

Original shipping costs are non-refundable on returns.  We do not guarantee that we will receive your returned item.

Please allow ten days for your return or refund to be processed. 

Exchanges:  

Elements Boutique does not offer exchanges since we cannot guarantee the size you need will be in stock when we receive your return.  We cannot hold items.  You are welcome to order the item you want and we will send it promptly to you.  As soon as your return arrives, we will process it as stated in our return policy.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within ten business days of receipt of return.  Please remember banks often need processing time before the refund is posted to your account.

We only replace items if they are defective or damaged.

CONTACT:  Please email us at debbie_adkins04@yahoo.com if you have any questions.